Return/ refund policy
1. When you order a test, the order is final.
We do not reimburse, even if you have cancelled
your test. If you pay for a test that would
be carried after six months, we hold the money
as a credit for payment at a later date, in
other words, a credit for you towards your
test.
2. You have to be careful about the sample
in case you are directly collecting and sending
samples to us. Due to sample degradation if
the result cannot be carried out properly,
you will be requested to provide your sample
once again.
3. In the very unlikely event that the result
of analysis is found to be in error, we shall
refund to you any amount you have paid us
in respect of the analysis. Alternatively,
we shall perform further analysis at no charge
to you, the customer.
4. The information contained in the result
of analysis is prepared solely for the use
of the customer to whom it is given or sent
by DNAancestry. No other person will be able
to take the delivery of the report on be half
of the person ordered for the test. In special
occasions with a written document from the
person concern will be under consideration
for delivering the report.
5. You agree to pay a $25 fee for any returned
cheques.
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