other information relevant to customer’s enquiry
What we do with the information
we gather?
We require this information to understand your needs and
provide you with a better service, and in particular for
the following reasons:
- Internal record keeping is stored on our own database
and used only by Eastern Biotech & Life Sciences and
not shared with any other third parties.
- We may use the information to improve our products
and services.
- We may periodically send promotional emails about
new products, special offers or other information which
we think you may find interesting using the email address
which you have provided.
- From time to time, we may also use your information
to contact you for market research purposes. We may
contact you by email, phone, fax or mail.
How Eastern Biotech & Life Sciences
may use and disclose your personal information
Eastern Biotech & Life Sciences is permitted
to use and disclose your personal information for the
following purposes, by law:
Treatment
- A technologist, genetic counsellor, or other staff
member obtains treatment or testing information about
you and records it in your laboratory medical record.
- During the course of your treatment, the physician
determines a need to consult with another specialist
and share the information with the specialist.
Payment
The minimal necessary personal information will be disclosed
to obtain payment or reimbursement from insurers for your
genetic testing. We are committed to ensuring that your
information is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and
secure the information we collect online.
Health Care Operations
The minimal necessary personal information will
be disclosed to conduct quality assessments, improvement
activities, and evaluate our workforce.
Required by law
Eastern Biotech & Life Sciences is required
to use or disclose about you as required and as limited
by law.
Public Health Activities
Eastern Biotech & Life Sciences is authorized
by law to use or disclose your personal information in
order to prevent or control disease, injury, or disability.
Abuse, neglect or domestic violence
We may use or disclose about you to a government
authority if it is reasonably believed you are a victim
of abuse, neglect or domestic violence.
Health oversight activities
We may use or disclose your personal information
to a health oversight agency for oversight activities
which may include audits, investigations, inspections
as necessary for licensure, compliance with civil laws,
or other activities the health oversight agency is authorized
by law to conduct.
Judicial and administrative proceedings
Eastern Biotech & Life Sciences may disclose
about you in the course of any judicial or administrative
proceedings, provided that proper documentation is presented
to us.
Law enforcement purposes
We may disclose your personal information to
law enforcement officials for authorized purposes as required
by law or in response to a court order.
The deceased
Eastern Biotech & Life Sciences may disclose
about a deceased, or prior to, and in reasonable anticipation
of an individual’s death, to coroners, medical examiners,
and funeral directors.
Research purposes
We may use and disclose about you for research
purposes with a valid waiver of authorization approved
by an institutional review board or a privacy board. Otherwise,
we will request a signed authorization by the individual
for all other research purposes.
Threat to health or safety
Eastern Biotech & Life Sciences may use or
disclose about you, if we believe in good faith, and consistent
with any applicable law and standards of ethical conduct,
to avert a serious threat to health or safety.
Business associates
Your personal information may be disclosed to
our business associates for services that they provide
on behalf Eastern Biotech & Life Sciences to assist
us to provide quality health care. To ensure the privacy
of your personal information, we require all business
associates to apply appropriate safeguards to any personal
information they receive or create.
Fund Raising
We may contact you at some future date as part
of a fund-raising effort.
Your
Health Information Rights
The following are a list of your rights in respect
to your personal health information:
Request restrictions
You have the right to request additional restrictions
of our use and disclosure of your personal health information;
however, we not required to accommodate a request. If
you wish to request additional restrictions, please contact
Eastern Biotech & Life Sciences for further information.
Communicate to you by alternate
means or locations
You have the right to request that we communicate
confidentially with you using an address or phone number
other than your residence. However, local laws require
we have an accurate address and home phone number in case
of emergencies. We will consider all reasonable requests.
If you wish to request a change in your communicating
address and/or phone number, please contact Eastern Biotech
& Life Sciences.
Inspect and/or obtain a copy your
personal health information (PHI)
You have the right to request access and/or obtain
a copy of your personal health information that is held
by Eastern Biotech & Life Sciences for the duration
that we maintain personal health information about you.
If you wish to inspect or obtain a copy of your PHI, please
send your request to us. There may be a reasonable cost-based
charge for photocopying documents. You will be notified
in advance of incurring such charges, if any.
The right to amend your personal
health information
You have the right to request an amendment of
the personal health information that Eastern Biotech &
Life Sciences maintains about you, if you feel that the
information is incorrect or otherwise incomplete. Under
certain circumstances we may deny your request for amendment.
If we do deny the request, you will have the right to
have the denial reviewed by someone we designate who was
not involved in the initial review.
The right to receive additional
copies of the Eastern Biotech & Life Sciences Notice
of Privacy Practices
You have the right to receive additional paper
copies of this Notice, upon request, even if you initially
agreed to receive the Notice electronically. If you wish
to receive a paper copy of this request, please call Eastern
Biotech & Life Sciences and we will provide you with
a copy.
Complaints
If you believe your privacy rights have been
violated, you may file a complaint with Eastern Biotech
& Life Sciences. If you wish to file a complaint with
Eastern Biotech & Life Sciences, please contact Laboratory
Privacy Officer.
