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Return Policy

  • When you order a test, the order is final. We do not reimburse, even if you have cancelled your test. We hold the money as a credit which you can use for your next order.

  • You have to be careful about the sample in case you are directly collecting and sending samples to us. Due to sample degradation if the result cannot be carried out properly, you will be requested to provide your sample once again.

  • In the very unlikely event that the result of analysis is found to be in error, we shall refund to you any amount you have paid us in respect of the analysis. This is subject to deductions of any bank or other charges incurred during processing. Alternatively, we shall perform further analysis at no charge to you, the customer.

  • You agree to pay a 90 AED fee for any returned cheques.

  • Eastern Biotech is proud to announce its own diagnostic laboratory in Dubai, Eastern Clinical Laboratories, to serve its clients in the UAE & GCC.

    Lab Timings 09:00 AM to 09:00 PM
    Eastern Clinical Laboratories
    P.O.Box 212671 Elite Business Center, 1st Floor, Office No. 105 Al Barsha,
    Behind Mall of Emirates, Dubai, UAE
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