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- When you order a test, the order is final. We do
not reimburse, even if you have cancelled your test.
We hold the money as a credit which you can use for
your next order.
- You have to be careful about the sample in case
you are directly collecting and sending samples to
us. Due to sample degradation if the result cannot
be carried out properly, you will be requested to
provide your sample once again.
- In the very unlikely event that the result of analysis
is found to be in error, we shall refund to you any
amount you have paid us in respect of the analysis.
Alternatively, we shall perform further analysis at
no charge to you, the customer.
- The information contained in the result of analysis
is prepared solely for the use of the customer to
whom it is given or sent by Eastern Biotech &
Life Sciences. No other person will be able to take
the delivery of the report on be half of the person
ordered for the test. In special occasions with a
written document from the person concern will be under
consideration for delivering the report.
- You agree to pay a $25 fee for any returned cheques.
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